Version of 10.11.2026
This page concerns the myAbidex app, published on the Google Play Store by Abidex SA, and the myAbidex account used on our website www.abidex.ch. You can request the deletion of your account and its associated data at any time, without having to give a reason.
In short
- Send your request through our contact form, stating the e-mail address of your account.
- We delete your account and its profile data, then confirm this to you by e-mail.
- Documents that we are required by law to keep (for example invoices) are kept for the legal period, then deleted.
- Uninstalling the app from your phone does not delete your account.
1. How to request deletion
- Open our contact form:
Request deletion of my account - In your message, write "Deletion of my myAbidex account" and state the e-mail address of your account. If possible, use that same address to write to us.
- We check that the request really comes from the account holder. If necessary, we ask you to confirm by e-mail.
- We delete your account and confirm the deletion by e-mail, normally within 30 days.
You can also write to us at info@abidex.ch or call us on +41 26 663 87 00.
Deleting your account does not automatically terminate an ongoing contract (for example a maintenance contract). If you also wish to end it, please say so in your request.
2. Data deleted
When your account is deleted, we erase:
- your login data: login e-mail address, password and two-factor authentication;
- your profile details: name, phone number, billing and delivery addresses;
- your newsletter subscription, if you ask us to.
Once the account has been deleted, you can no longer log in to the myAbidex app or to your customer area on our website. You can create a new account at any time.
3. Data kept and retention period
Some data cannot be deleted immediately, because the law requires us to keep it or because it is needed to establish or defend legal claims:
- invoices, orders, contracts and other accounting records: 10 years, in line with legal retention obligations;
- documents related to our services (quotes, service reports, photos of installations): for the duration of the contract or warranty, then for the period during which claims can be made;
- technical logs (system logs): 12 months at most.
This data is only used for these purposes and, in particular, no longer for marketing. At the end of the retention period, it is deleted or anonymised.
4. More information
Our privacy policy (in French) describes all the data we process and your rights. If you have any questions, contact us.
